Case file
Prepaid & gift cards
Complaint 29538185 Synchrony
Explained- Product
- Prepaid card · General-purpose prepaid card
- Detail
- Trouble getting, activating, or registering a card
- Filed by
- Web · Older American
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Oct 9, 2026Complaint received
- Oct 9, 2026Sent to Synchrony
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Synchrony complaints about problem getting a card or closing an account
| Received | About | Issue | State | Answer | On time |
|---|
| Jul 24, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | CA | Explained | Yes |
| Aug 14, 2025 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | MO | Explained | Yes |
| May 2, 2025 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | NY | Explained | Yes |
| Oct 21, 2024 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | MO | Explained | Yes |
| May 18, 2024 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting a working replacement card | NY | Explained | Yes |
| Apr 17, 2024 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | CA | Explained | Yes |
| Sep 9, 2023 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | NC | Explained | Yes |
| Aug 9, 2023 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | FL | Explained | Yes |
| May 15, 2023 | Prepaid & gift cards | Problem getting a card or closing an accountDon't want a card provided by your employer or the government | GA | Explained | Yes |
| Apr 17, 2023 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | NV | Fixed | Yes |
Discuss this complaint
No comments yet. Start the conversation - questions are welcome too.