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Case file

Prepaid & gift cards

Complaint 10606168 Securus J

Explained
Company
Securus J
Product
Prepaid card · Government benefit card
Detail
Card company isn't resolving a dispute about a purchase or transfer
From
Virginia 23602
Filed by
Phone
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Oct 28, 2024Complaint received
  2. Oct 28, 2024Sent to Securus J
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Securus J complaints about problem with a purchase or transfer

ReceivedAboutIssueStateAnswerOn time
Aug 6, 2025Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferAZExplainedYes
Aug 17, 2023Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferVAExplainedYes
May 1, 2023Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferFLExplainedYes
Mar 10, 2022Prepaid & gift cardsProblem with a purchase or transferOvercharged for a purchase or transfer you did make with the cardFLExplainedYes
Feb 7, 2022Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferFLExplainedYes
Oct 20, 2021Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferNYExplainedYes
Sep 1, 2021Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferNYExplainedYes
May 23, 2021Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferGAExplainedYes

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