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Case file

Prepaid & gift cards

Complaint 4827101 Securus J

Explained
Company
Securus J
Product
Credit card or prepaid card · Government benefit card
Detail
Card company isn't resolving a dispute about a purchase or transfer
From
New York 12788
Filed by
Postal mail
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Oct 20, 2021Complaint received
  2. Nov 2, 2021Sent to Securus J (13 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Securus J complaints about problem with a purchase or transfer

ReceivedAboutIssueStateAnswerOn time
Aug 6, 2025Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferAZExplainedYes
Oct 28, 2024Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferVAExplainedYes
Aug 17, 2023Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferVAExplainedYes
May 1, 2023Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferFLExplainedYes
Mar 10, 2022Prepaid & gift cardsProblem with a purchase or transferOvercharged for a purchase or transfer you did make with the cardFLExplainedYes
Feb 7, 2022Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferFLExplainedYes
Sep 1, 2021Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferNYExplainedYes
May 23, 2021Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferGAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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