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Case file

Prepaid & gift cards

Complaint 5194010 Securus J

Explained
Company
Securus J
Product
Credit card or prepaid card · Government benefit card
Detail
Card company isn't resolving a dispute about a purchase or transfer
From
Florida 33476
Filed by
Phone · Servicemember · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Feb 7, 2022Complaint received
  2. Feb 25, 2022Sent to Securus J (18 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Securus J complaints about problem with a purchase or transfer

ReceivedAboutIssueStateAnswerOn time
Aug 6, 2025Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferAZExplainedYes
Oct 28, 2024Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferVAExplainedYes
Aug 17, 2023Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferVAExplainedYes
May 1, 2023Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferFLExplainedYes
Mar 10, 2022Prepaid & gift cardsProblem with a purchase or transferOvercharged for a purchase or transfer you did make with the cardFLExplainedYes
Oct 20, 2021Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferNYExplainedYes
Sep 1, 2021Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferNYExplainedYes
May 23, 2021Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferGAExplainedYes

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