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Money transfers & apps

Complaint 10995968 Citibank

Explained
Company
Citibank
Product
Money transfer, virtual currency, or money service · Money order, traveler's check or cashier's check
From
California 92395
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Dec 2, 2024Complaint received
  2. Dec 2, 2024Sent to Citibank
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Citibank complaints about confusing or misleading advertising or marketing

ReceivedAboutIssueStateAnswerOn time
Oct 23, 2026Payday & personal loansConfusing or misleading advertising or marketingNYExplainedYes
May 19, 2026Debt relief & credit repairConfusing or misleading advertising or marketingILExplainedYes
Jul 25, 2025Debt relief & credit repairConfusing or misleading advertising or marketingALExplainedYes
Jun 1, 2025Debt relief & credit repairConfusing or misleading advertising or marketingCAFixedYes
Feb 6, 2025Debt relief & credit repairConfusing or misleading advertising or marketingPAExplainedYes
Oct 3, 2024Payday & personal loansConfusing or misleading advertising or marketingNJMoney backYes
Jun 6, 2024Debt relief & credit repairConfusing or misleading advertising or marketingFLFixedYes
Jan 6, 2024Payday & personal loansConfusing or misleading advertising or marketingNJExplainedYes
Dec 18, 2023Payday & personal loansConfusing or misleading advertising or marketingNYExplainedYes
Apr 24, 2023Debt relief & credit repairConfusing or misleading advertising or marketingILFixedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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