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Bank accounts

Complaint 11333511 Eastern Bankshares

Explained
Product
Checking or savings account · Checking account
Detail
Unable to open an account
From
Massachusetts 01907
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Dec 30, 2024Complaint received
  2. Dec 31, 2024Sent to Eastern Bankshares (1 day later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Eastern Bankshares complaints about opening an account

ReceivedAboutIssueStateAnswerOn time
Jun 17, 2026Bank accountsOpening an accountDidn't receive terms that were advertisedMAExplainedYes
Apr 20, 2026Bank accountsOpening an accountDidn't receive terms that were advertisedMAMoney backYes
Jul 11, 2025Bank accountsOpening an accountUnable to open an accountMAExplainedYes
Apr 23, 2025Bank accountsOpening an accountDidn't receive terms that were advertisedMDMoney backYes
Sep 15, 2023Bank accountsOpening an accountUnable to open an accountMAExplainedYes
Aug 10, 2023Bank accountsOpening an accountDidn't receive terms that were advertisedMAExplainedYes
May 9, 2023Bank accountsOpening an accountUnable to open an accountMAExplainedYes
Mar 16, 2022Bank accountsOpening an accountAccount opened as a result of fraudMAExplainedYes
Mar 5, 2019Bank accountsOpening an accountDidn't receive terms that were advertisedMAMoney backYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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