Case file
Mortgages
Complaint 12062459 Citibank
Fixed- Product
- Mortgage · Home equity loan or line of credit (HELOC)
- Detail
- Delays with the closing process
- Filed by
- Web
- Company's answer
- Closed with non-monetary relief
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Feb 12, 2025Complaint received
- Feb 12, 2025Sent to Citibank
- AnsweredClosed with non-monetary relief
Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.
More Citibank complaints about closing on a mortgage
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 21, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | MD | Explained | Yes |
| Oct 3, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | CA | Money back | Yes |
| Aug 13, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | NJ | Explained | Yes |
| Jul 9, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | CA | Explained | Yes |
| Jul 6, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | CA | Money back | Yes |
| Mar 24, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | NY | Money back | Yes |
| Mar 19, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | NY | Explained | Yes |
| Mar 19, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | NY | Fixed | Yes |
| Jan 16, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | IL | Explained | Yes |
| Sep 2, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | NY | Explained | Yes |
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