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Mortgages

Complaint 12091478 Citibank

Explained
Company
Citibank
Product
Mortgage · Conventional home mortgage
Detail
Trying to communicate with the company to fix an issue with the loan closing
From
North Carolina 27610
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Feb 15, 2025Complaint received
  2. Feb 22, 2025Sent to Citibank (7 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Citibank complaints about closing on a mortgage

ReceivedAboutIssueStateAnswerOn time
Oct 21, 2026MortgagesClosing on a mortgageDelays with the closing processMDExplainedYes
Oct 3, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresCAMoney backYes
Aug 13, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingNJExplainedYes
Jul 9, 2026MortgagesClosing on a mortgageChanges in loan terms during or after closingCAExplainedYes
Jul 6, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresCAMoney backYes
Mar 24, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresNYMoney backYes
Mar 19, 2026MortgagesClosing on a mortgageDelays with the closing processNYExplainedYes
Mar 19, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingNYFixedYes
Jan 16, 2026MortgagesClosing on a mortgageDelays with the closing processILExplainedYes
Sep 2, 2025MortgagesClosing on a mortgageClosing disclosure or other related disclosuresNYExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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