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Student loans

Complaint 1844165 College Assist

Explained
Product
Student loan · Federal student loan servicing
Detail
Need information about my balance/terms
From
Utah 84040
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Mar 23, 2016Complaint received
  2. Mar 23, 2016Sent to College Assist
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More College Assist complaints about dealing with my lender or servicer

ReceivedAboutIssueStateAnswerOn time
Feb 6, 2017Student loansDealing with my lender or servicerReceived bad information about my loanCAExplainedYes
Oct 13, 2016Student loansDealing with my lender or servicerDon't agree with fees chargedNYExplainedYes
Sep 16, 2016Student loansDealing with my lender or servicerNeed information about my balance/termsCOExplainedYes
Jul 20, 2016Student loansDealing with my lender or servicerNeed information about my balance/termsMOExplainedYes
Jun 9, 2016Student loansDealing with my lender or servicerReceived bad information about my loanCOExplainedYes
May 9, 2016Student loansDealing with my lender or servicerReceived bad information about my loanCOExplainedYes
Apr 18, 2016Student loansDealing with my lender or servicerReceived bad information about my loanFLExplainedYes
Mar 14, 2016Student loansDealing with my lender or servicerHaving problems with customer serviceVAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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