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Student loans

Complaint 2159909 College Assist

Explained
Product
Student loan · Federal student loan servicing
Detail
Don't agree with fees charged
From
New York 11757
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Oct 13, 2016Complaint received
  2. Oct 13, 2016Sent to College Assist
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More College Assist complaints about dealing with my lender or servicer

ReceivedAboutIssueStateAnswerOn time
Feb 6, 2017Student loansDealing with my lender or servicerReceived bad information about my loanCAExplainedYes
Sep 16, 2016Student loansDealing with my lender or servicerNeed information about my balance/termsCOExplainedYes
Jul 20, 2016Student loansDealing with my lender or servicerNeed information about my balance/termsMOExplainedYes
Jun 9, 2016Student loansDealing with my lender or servicerReceived bad information about my loanCOExplainedYes
May 9, 2016Student loansDealing with my lender or servicerReceived bad information about my loanCOExplainedYes
Apr 18, 2016Student loansDealing with my lender or servicerReceived bad information about my loanFLExplainedYes
Mar 23, 2016Student loansDealing with my lender or servicerNeed information about my balance/termsUTExplainedYes
Mar 14, 2016Student loansDealing with my lender or servicerHaving problems with customer serviceVAExplainedYes

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