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Student loans

Complaint 1885220 College Assist

Explained
Product
Student loan · Federal student loan servicing
Detail
Received bad information about my loan
From
Florida 34145
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Apr 18, 2016Complaint received
  2. Apr 18, 2016Sent to College Assist
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More College Assist complaints about dealing with my lender or servicer

ReceivedAboutIssueStateAnswerOn time
Feb 6, 2017Student loansDealing with my lender or servicerReceived bad information about my loanCAExplainedYes
Oct 13, 2016Student loansDealing with my lender or servicerDon't agree with fees chargedNYExplainedYes
Sep 16, 2016Student loansDealing with my lender or servicerNeed information about my balance/termsCOExplainedYes
Jul 20, 2016Student loansDealing with my lender or servicerNeed information about my balance/termsMOExplainedYes
Jun 9, 2016Student loansDealing with my lender or servicerReceived bad information about my loanCOExplainedYes
May 9, 2016Student loansDealing with my lender or servicerReceived bad information about my loanCOExplainedYes
Mar 23, 2016Student loansDealing with my lender or servicerNeed information about my balance/termsUTExplainedYes
Mar 14, 2016Student loansDealing with my lender or servicerHaving problems with customer serviceVAExplainedYes

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