Case file
Mortgages
Complaint 18548981 Citibank
Fixed- Product
- Mortgage · Home equity loan or line of credit (HELOC)
- Detail
- Application denials
- Filed by
- Web · Older American
- Company's answer
- Closed with non-monetary relief
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Jan 7, 2026Complaint received
- Jan 12, 2026Sent to Citibank (5 days later)
- AnsweredClosed with non-monetary relief
Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.
More Citibank complaints about applying for a mortgage or refinancing an existing mortgage
| Received | About | Issue | State | Answer | On time |
|---|
| Aug 27, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | CA | Explained | Yes |
| Aug 4, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | CA | Money back | Yes |
| Aug 3, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | MD | Explained | Yes |
| Jul 23, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | IL | Explained | Yes |
| Jul 22, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | CA | Explained | Yes |
| Jul 4, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | NY | Explained | Yes |
| Jun 30, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | DC | Money back | Yes |
| Jun 29, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | IL | Explained | Yes |
| Jun 23, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | PA | Explained | Yes |
| Jun 14, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | MD | Explained | Yes |
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