Case file
Bank accounts
Complaint 18714347 Betterment
Explained- Product
- Checking or savings account · Other banking product or service
- Detail
- Didn't receive terms that were advertised
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Jan 14, 2026Complaint received
- Jan 20, 2026Sent to Betterment (6 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Betterment complaints about opening an account
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 20, 2025 | Bank accounts | Opening an accountConfusing or missing disclosures | GA | Explained | Yes |
| Oct 25, 2023 | Bank accounts | Opening an accountDidn't receive terms that were advertised | CA | Explained | Yes |
| May 10, 2022 | Bank accounts | Opening an accountUnable to open an account | VI | Explained | Yes |
| Mar 30, 2021 | Bank accounts | Opening an accountAccount opened as a result of fraud | VA | Explained | Yes |
| Mar 12, 2021 | Bank accounts | Opening an accountDidn't receive terms that were advertised | MN | Explained | Yes |
| Mar 4, 2021 | Bank accounts | Opening an accountAccount opened as a result of fraud | AZ | Explained | Yes |
| Mar 2, 2021 | Bank accounts | Opening an accountDidn't receive terms that were advertised | NY | Explained | Yes |
| Feb 25, 2021 | Bank accounts | Opening an accountConfusing or missing disclosures | CT | Explained | Yes |
| Sep 21, 2020 | Bank accounts | Opening an accountUnable to open an account | CA | Explained | Yes |
| Apr 21, 2020 | Bank accounts | Opening an accountUnable to open an account | IL | Explained | Yes |
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