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Complaint log

Betterment complaint log

The newest complaints about Betterment, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Sep 25, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedCAExplainedYes
Sep 17, 2026Bank accountsManaging an accountProblem accessing accountTNExplainedYes
Sep 8, 2026Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
Sep 6, 2026Money transfers & appsMoney was not available when promisedCAExplainedYes
Sep 4, 2026Bank accountsClosing an accountCompany closed your accountNYExplainedYes
Sep 2, 2026Bank accountsClosing an accountCan't close your accountCAExplainedYes
Aug 29, 2026Bank accountsManaging an accountProblem accessing accountFLExplainedYes
Aug 21, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNCExplainedYes
Aug 11, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNCExplainedYes
Aug 8, 2026Bank accountsManaging an accountBanking errorsNYExplainedYes
Aug 3, 2026Bank accountsManaging an accountBanking errorsCAExplainedYes
Jul 21, 2026Bank accountsClosing an accountFunds not received from closed accountNYExplainedYes
Jun 7, 2026CryptoOther service problemTXExplainedYes
Apr 21, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedTNExplainedYes
Apr 21, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedNYExplainedYes
Apr 6, 2026Bank accountsClosing an accountCan't close your accountVAExplainedYes
Mar 26, 2026Bank accountsManaging an accountDeposits and withdrawalsMOExplainedYes
Mar 16, 2026Bank accountsManaging an accountBanking errorsNMExplainedYes
Mar 6, 2026Bank accountsManaging an accountDeposits and withdrawalsVAExplainedYes
Mar 3, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedTXExplainedYes
Feb 24, 2026Bank accountsManaging an accountDeposits and withdrawalsNYExplainedYes
Feb 2, 2026Bank accountsClosing an accountCan't close your accountMAExplainedYes
Jan 26, 2026Bank accountsClosing an accountCan't close your accountTNExplainedYes
Jan 14, 2026Bank accountsOpening an accountDidn't receive terms that were advertisedFLExplainedYes
Nov 12, 2025Bank accountsManaging an accountProblem accessing accountNYExplainedYes
Nov 4, 2025Money transfers & appsMoney was not available when promisedNCExplainedYes
Oct 20, 2025Bank accountsOpening an accountConfusing or missing disclosuresGAExplainedYes
Oct 13, 2025Money transfers & appsOther service problemCAExplainedYes
Oct 10, 2025Bank accountsClosing an accountCan't close your accountNYExplainedYes
Aug 11, 2025Money transfers & appsMoney was not available when promisedTXExplainedYes
Jun 14, 2025Bank accountsClosing an accountFunds not received from closed accountTXExplainedYes
May 27, 2025Money transfers & appsConfusing or missing disclosuresWAExplainedYes
May 19, 2025Bank accountsManaging an accountProblem using a debit or ATM cardMOExplainedYes
Apr 24, 2025Bank accountsManaging an accountDeposits and withdrawalsAZExplainedYes
Apr 14, 2025Bank accountsClosing an accountCompany closed your accountFLExplainedYes
Mar 27, 2025Bank accountsManaging an accountFunds not handled or disbursed as instructedILExplainedYes
Feb 13, 2025Bank accountsManaging an accountDeposits and withdrawalsSCExplainedYes
Jan 14, 2025Bank accountsManaging an accountDeposits and withdrawalsMOExplainedYes
Jan 10, 2025Bank accountsManaging an accountDeposits and withdrawalsFLExplainedYes
Jan 7, 2025Bank accountsManaging an accountFunds not handled or disbursed as instructedFLExplainedYes
Nov 4, 2024Bank accountsClosing an accountFunds not received from closed accountFLExplainedYes
Oct 28, 2024Bank accountsManaging an accountProblem using a debit or ATM cardILExplainedYes
Oct 24, 2024Bank accountsManaging an accountProblem using a debit or ATM cardMDExplainedYes
Sep 12, 2024Payday & personal loansGetting the loanOKExplainedYes
Sep 6, 2024Bank accountsManaging an accountDeposits and withdrawalsLAExplainedYes
Aug 28, 2024Bank accountsManaging an accountDeposits and withdrawalsVAExplainedYes
Jul 30, 2024Bank accountsClosing an accountCompany closed your accountCAExplainedYes
Jul 18, 2024Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMAExplainedYes
Jun 25, 2024Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMAExplainedYes
Jun 9, 2024Bank accountsClosing an accountCompany closed your accountCAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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