Case file
Bank accounts
Complaint 4177561 Betterment
Explained- Product
- Checking or savings account · Checking account
- Detail
- Didn't receive terms that were advertised
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Mar 2, 2021Complaint received
- Mar 8, 2021Sent to Betterment (6 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Betterment complaints about opening an account
| Received | About | Issue | State | Answer | On time |
|---|
| Jan 14, 2026 | Bank accounts | Opening an accountDidn't receive terms that were advertised | FL | Explained | Yes |
| Oct 20, 2025 | Bank accounts | Opening an accountConfusing or missing disclosures | GA | Explained | Yes |
| Oct 25, 2023 | Bank accounts | Opening an accountDidn't receive terms that were advertised | CA | Explained | Yes |
| May 10, 2022 | Bank accounts | Opening an accountUnable to open an account | VI | Explained | Yes |
| Mar 30, 2021 | Bank accounts | Opening an accountAccount opened as a result of fraud | VA | Explained | Yes |
| Mar 12, 2021 | Bank accounts | Opening an accountDidn't receive terms that were advertised | MN | Explained | Yes |
| Mar 4, 2021 | Bank accounts | Opening an accountAccount opened as a result of fraud | AZ | Explained | Yes |
| Feb 25, 2021 | Bank accounts | Opening an accountConfusing or missing disclosures | CT | Explained | Yes |
| Sep 21, 2020 | Bank accounts | Opening an accountUnable to open an account | CA | Explained | Yes |
| Apr 21, 2020 | Bank accounts | Opening an accountUnable to open an account | IL | Explained | Yes |
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