Bank · complaint record
Betterment complaints
Filed under Betterment LLC
Consumers have filed 105 complaints about Betterment since 2019, 24 of them in the last 12 months (+50% on the year before). It answered 100% on time and closed 0% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 105
- Last 12 months
- 24
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #108 of 188
Since November 2019
+50% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Sep 25, 2026
Most complained-about banks & credit unions
Betterment complaints by month
The busiest month was March 2021 (6 complaints). Complaints in the last 12 months are up 50% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Betterment answered all time
- Closed with monetary relief21.9%
- Closed with explanation10398.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Betterment complaints are about
Top Betterment problems
Inside "Managing an account"
- Deposits and withdrawals 21
- Funds not handled or disbursed as instructed 10
- Banking errors 9
- Problem using a debit or ATM card 7
- Problem accessing account 7
- Problem making or receiving payments 1
Where Betterment complaints come from
Most complaints: California (17), New York (11), Texas (9), Florida (9), Arizona (6).
Betterment compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | BettermentBank accounts | - | 24 | - |
Compare side by side: Betterment vs Bancfirst · Betterment vs Banner · Betterment vs Customers Bancorp · Betterment vs RBC Bank
What people say about Betterment
All experiencesNo experiences with Betterment yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Betterment complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 25, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Sep 17, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Sep 8, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Sep 6, 2026 | Money transfers & apps | Money was not available when promised | Explained |
| Sep 4, 2026 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Sep 2, 2026 | Bank accounts | Closing an accountCan't close your account | Explained |
| Aug 29, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Aug 21, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Aug 11, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Aug 8, 2026 | Bank accounts | Managing an accountBanking errors | Explained |
| Aug 3, 2026 | Bank accounts | Managing an accountBanking errors | Explained |
| Jul 21, 2026 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
Questions about Betterment
How many complaints does Betterment have?
Betterment has 105 complaints on record since November 2019, including 24 in the last 12 months and 0 in the last 30 days. That makes it number 988 of every company by complaints this year.
Does Betterment respond to complaints?
Yes. Betterment answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Betterment?
The most common problems are managing an account (55), closing an account (21), opening an account (12).
Is Betterment legit?
Betterment is a real company with a public complaint record: consumers have complained about it 105 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Betterment legit? for the signals, red flags and how to protect yourself.
Are complaints about Betterment going up or down?
Up. There were 24 complaints in the last 12 months against 16 in the 12 before (+50%). See every month.
How do I file a complaint against Betterment?
Complain to Betterment in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Betterment complaints come from?
Most come from California (17), New York (11), Texas (9). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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