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Student loans

Complaint 1883649 College Assist

Explained
Product
Student loan · Federal student loan servicing
Detail
Can't decrease my monthly payments
From
Georgia 30066
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Apr 17, 2016Complaint received
  2. Apr 17, 2016Sent to College Assist
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More College Assist complaints about can't repay my loan

ReceivedAboutIssueStateAnswerOn time
Jan 18, 2017Student loansCan't repay my loanCan't get flexible payment optionsORExplainedYes
Nov 30, 2016Student loansCan't repay my loanCan't temporarily postpone paymentsNYExplainedYes
May 5, 2016Student loansCan't repay my loanCan't decrease my monthly paymentsCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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