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Student loans

Complaint 2293661 College Assist

Explained
Product
Student loan · Non-federal student loan
Detail
Can't get flexible payment options
From
Oregon 97206
Filed by
Referral · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jan 18, 2017Complaint received
  2. Jan 20, 2017Sent to College Assist (2 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More College Assist complaints about can't repay my loan

ReceivedAboutIssueStateAnswerOn time
Nov 30, 2016Student loansCan't repay my loanCan't temporarily postpone paymentsNYExplainedYes
May 5, 2016Student loansCan't repay my loanCan't decrease my monthly paymentsCAExplainedYes
Apr 17, 2016Student loansCan't repay my loanCan't decrease my monthly paymentsGAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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