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Student loans

Complaint 1911775 College Assist

Explained
Product
Student loan · Non-federal student loan
Detail
Can't decrease my monthly payments
From
California 93906
Filed by
Referral · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. May 5, 2016Complaint received
  2. May 9, 2016Sent to College Assist (4 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More College Assist complaints about can't repay my loan

ReceivedAboutIssueStateAnswerOn time
Jan 18, 2017Student loansCan't repay my loanCan't get flexible payment optionsORExplainedYes
Nov 30, 2016Student loansCan't repay my loanCan't temporarily postpone paymentsNYExplainedYes
Apr 17, 2016Student loansCan't repay my loanCan't decrease my monthly paymentsGAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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