Student loans
Can't repay my loan
Consumers have filed 8,725 complaints about this, against 180 companies. The most complained-about is Navient.
Companies with the most
All time.
In more detail
By month
Latest complaints about this
| Received | Company | About | Issue | Answer |
|---|---|---|---|---|
| Apr 21, 2017 | Navient | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Apr 21, 2017 | Navient | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Apr 21, 2017 | Navient | Student loans | Can't repay my loanCan't temporarily postpone payments | Explained |
| Apr 21, 2017 | Navient | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Apr 21, 2017 | Navient | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Apr 21, 2017 | Sallie Mae | Student loans | Can't repay my loanCan't temporarily postpone payments | Explained |
| Apr 21, 2017 | Nelnet | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Apr 21, 2017 | D. Scott Carruthers | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Apr 21, 2017 | Navient | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Apr 21, 2017 | Optima Advocates | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Apr 21, 2017 | Navient | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Apr 21, 2017 | JPMorgan Chase | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Apr 20, 2017 | Navient | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Apr 20, 2017 | AES / PHEAA | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Apr 20, 2017 | Navient | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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