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Prepaid & gift cards

Complaint 20991473 Synchrony

Fixed
Company
Synchrony
Product
Prepaid card · Gift card
Detail
Trouble using the card to spend money in a store or online
From
New York 10021
Filed by
Web
Company's answer
Closed with non-monetary relief
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Apr 6, 2026Complaint received
  2. Apr 6, 2026Sent to Synchrony
  3. AnsweredClosed with non-monetary relief

Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.

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More Synchrony complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Aug 3, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineOKExplainedYes
Jun 24, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNYExplainedYes
Nov 21, 2025Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlinePAExplainedYes
Jan 23, 2025Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineALFixedYes
Sep 9, 2023Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNYExplainedYes
Jul 10, 2023Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineVAExplainedYes
Feb 21, 2021Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardVAExplainedYes
Jan 8, 2021Prepaid & gift cardsTrouble using the cardProblem using the card to withdraw money from an ATMMAExplainedYes
Nov 3, 2020Prepaid & gift cardsTrouble using the cardTrouble using the card to pay a billPAExplainedYes
Jan 8, 2020Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineTXExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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