Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme
Case file

Prepaid & gift cards

Complaint 4155118 Synchrony

Explained
Company
Synchrony
Product
Credit card or prepaid card · General-purpose prepaid card
Detail
Trouble getting information about the card
From
Virginia 23454
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Feb 21, 2021Complaint received
  2. Feb 21, 2021Sent to Synchrony
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

Same problem with Synchrony?

Tell people what happened to you and how it ended - it is the part the records leave out.

Share your experience See Synchrony's record

More Synchrony complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Aug 3, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineOKExplainedYes
Jun 24, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNYExplainedYes
Apr 6, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNYFixedYes
Nov 21, 2025Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlinePAExplainedYes
Jan 23, 2025Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineALFixedYes
Sep 9, 2023Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNYExplainedYes
Jul 10, 2023Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineVAExplainedYes
Jan 8, 2021Prepaid & gift cardsTrouble using the cardProblem using the card to withdraw money from an ATMMAExplainedYes
Nov 3, 2020Prepaid & gift cardsTrouble using the cardTrouble using the card to pay a billPAExplainedYes
Jan 8, 2020Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineTXExplainedYes

Discuss this complaint

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience