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Case file

Prepaid & gift cards

Complaint 7525283 Synchrony

Explained
Company
Synchrony
Product
Prepaid card · General-purpose prepaid card
Detail
Trouble using the card to spend money in a store or online
From
New York 125XX
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Sep 9, 2023Complaint received
  2. Sep 9, 2023Sent to Synchrony
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Synchrony complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Aug 3, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineOKExplainedYes
Jun 24, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNYExplainedYes
Apr 6, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNYFixedYes
Nov 21, 2025Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlinePAExplainedYes
Jan 23, 2025Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineALFixedYes
Jul 10, 2023Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineVAExplainedYes
Feb 21, 2021Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardVAExplainedYes
Jan 8, 2021Prepaid & gift cardsTrouble using the cardProblem using the card to withdraw money from an ATMMAExplainedYes
Nov 3, 2020Prepaid & gift cardsTrouble using the cardTrouble using the card to pay a billPAExplainedYes
Jan 8, 2020Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineTXExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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