Case file
Bank accounts
Complaint 21226207 Novo Platform
Explained- Product
- Checking or savings account · Checking account
- Detail
- Funds not received from closed account
- Filed by
- Postal mail
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Apr 14, 2026Complaint received
- May 15, 2026Sent to Novo Platform (31 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Novo Platform complaints about closing an account
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 7, 2025 | Bank accounts | Closing an accountCan't close your account | NV | Explained | Yes |
| Aug 4, 2025 | Bank accounts | Closing an accountFunds not received from closed account | NJ | Explained | No |
| Jul 27, 2025 | Bank accounts | Closing an accountCan't close your account | HI | Explained | No |
| Jul 16, 2025 | Bank accounts | Closing an accountCompany closed your account | MA | Explained | No |
| May 22, 2025 | Bank accounts | Closing an accountCan't close your account | IL | Explained | No |
| Mar 26, 2025 | Bank accounts | Closing an accountFunds not received from closed account | MD | Explained | No |
| Mar 23, 2025 | Bank accounts | Closing an accountFunds not received from closed account | PA | Explained | No |
| Feb 21, 2025 | Bank accounts | Closing an accountFunds not received from closed account | PA | Explained | Yes |
| Jan 29, 2025 | Bank accounts | Closing an accountCompany closed your account | PA | Explained | No |
| Jan 21, 2025 | Bank accounts | Closing an accountFunds not received from closed account | WY | Explained | Yes |
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