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Credit cards

Complaint 21814873 Santander Holdings USA

Explained
Product
Credit card · General-purpose credit card or charge card
Detail
You never received your bill or did not know a payment was due
From
Massachusetts 02021
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. May 2, 2026Complaint received
  2. May 2, 2026Sent to Santander Holdings USA
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Santander Holdings USA complaints about problem when making payments

ReceivedAboutIssueStateAnswerOn time
Nov 7, 2026Credit cardsProblem when making paymentsProblem during payment processMAIn progressYes
Oct 24, 2026Credit cardsProblem when making paymentsProblem during payment processFLIn progressYes
Oct 7, 2026Payday & personal loansProblem when making paymentsVAFixedYes
Sep 1, 2026Credit cardsProblem when making paymentsProblem during payment processMAMoney backYes
Jul 21, 2026Credit cardsProblem when making paymentsProblem during payment processNYExplainedYes
Jun 3, 2026Payday & personal loansProblem when making paymentsTXExplainedYes
May 29, 2026Credit cardsProblem when making paymentsProblem during payment processPAExplainedYes
May 27, 2026Payday & personal loansProblem when making paymentsGAExplainedYes
May 7, 2026Payday & personal loansProblem when making paymentsPAExplainedYes
Apr 3, 2026Payday & personal loansProblem when making paymentsMDExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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