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Case file

Prepaid & gift cards

Complaint 23444845 Capital One

Money back
Product
Prepaid card · Gift card
Detail
Trouble getting, activating, or registering a card
From
Florida 34638
Filed by
Web
Company's answer
Closed with monetary relief
On time
Yes, within 15 days
  1. Jun 22, 2026Complaint received
  2. Jun 22, 2026Sent to Capital One
  3. AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

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More Capital One complaints about problem getting a card or closing an account

ReceivedAboutIssueStateAnswerOn time
Nov 2, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardWAMoney backYes
Oct 27, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardNYExplainedYes
Oct 21, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardPAMoney backYes
Oct 14, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardILIn progressYes
Sep 3, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardWAFixedYes
Sep 2, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardNVFixedYes
Aug 17, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardNJExplainedYes
Jul 29, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardNJExplainedYes
Jul 15, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardCAFixedYes
Jul 15, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardMIFixedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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