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Case file

Prepaid & gift cards

Complaint 29958738 Capital One

In progress
Product
Prepaid card · Gift card
Detail
Trouble getting, activating, or registering a card
From
Illinois 60608
Filed by
Web
Company's answer
In progress
On time
Yes, within 15 days
  1. Oct 14, 2026Complaint received
  2. Oct 14, 2026Sent to Capital One
  3. WaitingIn progress

In progress: the company has not given its final answer yet. Most answer within 15 days; some take up to 60. The consumer's own description is not published with this record.

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More Capital One complaints about problem getting a card or closing an account

ReceivedAboutIssueStateAnswerOn time
Nov 2, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardWAMoney backYes
Oct 27, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardNYExplainedYes
Oct 21, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardPAMoney backYes
Sep 3, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardWAFixedYes
Sep 2, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardNVFixedYes
Aug 17, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardNJExplainedYes
Jul 29, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardNJExplainedYes
Jul 15, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardCAFixedYes
Jul 15, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardMIFixedYes
Jun 22, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardFLMoney backYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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