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Case file

Prepaid & gift cards

Complaint 31137547 Capital One

Explained
Product
Prepaid card · Gift card
Detail
Trouble getting, activating, or registering a card
From
New York 13027
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Oct 27, 2026Complaint received
  2. Oct 27, 2026Sent to Capital One
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Capital One complaints about problem getting a card or closing an account

ReceivedAboutIssueStateAnswerOn time
Nov 2, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardWAMoney backYes
Oct 21, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardPAMoney backYes
Oct 14, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardILIn progressYes
Sep 3, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardWAFixedYes
Sep 2, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardNVFixedYes
Aug 17, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardNJExplainedYes
Jul 29, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardNJExplainedYes
Jul 15, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardCAFixedYes
Jul 15, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardMIFixedYes
Jun 22, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardFLMoney backYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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