Case file
Student loans
Complaint 2365563 Genesis Lending
Explained- Product
- Student loan · Non-federal student loan
- Detail
- Having problems with customer service
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company believes complaint caused principally by actions of third party outside the control or direction of the company
- Feb 28, 2017Complaint received
- Feb 28, 2017Sent to Genesis Lending
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Genesis Lending complaints about dealing with my lender or servicer
| Received | About | Issue | State | Answer | On time |
|---|
| Mar 10, 2017 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | IL | Explained | Yes |
| Feb 16, 2017 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | TN | Explained | Yes |
| Feb 13, 2017 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | NJ | Explained | Yes |
| Jan 31, 2017 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | WA | Explained | Yes |
| Jan 19, 2017 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | WA | Explained | Yes |
| Jan 11, 2017 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | CA | Explained | Yes |
| Jan 10, 2017 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | WV | Explained | Yes |
| Jan 5, 2017 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | MT | Explained | Yes |
| Oct 26, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | CA | Explained | Yes |
| Sep 21, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | WA | Explained | Yes |
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