Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme
Case file

Credit cards

Complaint 23796116 PenFed Credit Union

Explained
Product
Credit card · General-purpose credit card or charge card
Detail
Problem during payment process
From
Illinois 60133
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jul 1, 2026Complaint received
  2. Jul 2, 2026Sent to PenFed Credit Union (1 day later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

Same problem with PenFed Credit Union?

Tell people what happened to you and how it ended - it is the part the records leave out.

Share your experience See PenFed Credit Union's record

More PenFed Credit Union complaints about problem when making payments

ReceivedAboutIssueStateAnswerOn time
Oct 2, 2026Credit cardsProblem when making paymentsProblem during payment processSCExplainedYes
Aug 27, 2026Credit cardsProblem when making paymentsProblem during payment processSCExplainedYes
Aug 10, 2026Credit cardsProblem when making paymentsProblem during payment processCAExplainedYes
Aug 9, 2026Payday & personal loansProblem when making paymentsAZExplainedYes
Aug 4, 2026Credit cardsProblem when making paymentsProblem during payment processMAMoney backYes
Jul 16, 2026Payday & personal loansProblem when making paymentsMDExplainedYes
Jul 11, 2026Credit cardsProblem when making paymentsProblem during payment processCOExplainedYes
May 20, 2026Credit cardsProblem when making paymentsProblem during payment processMOExplainedYes
Apr 9, 2026Credit cardsProblem when making paymentsProblem during payment processGUExplainedYes
Feb 18, 2026Credit cardsProblem when making paymentsProblem during payment processGAExplainedYes

Discuss this complaint

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience