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Case file

Auto loans & leases

Complaint 24560734 Carvana Group

Explained
Product
Vehicle loan or lease · Loan
Detail
Billing problem
From
New Jersey 081XX
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Jul 24, 2026Complaint received
  2. Jul 24, 2026Sent to Carvana Group
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Carvana Group complaints about managing the loan or lease

ReceivedAboutIssueStateAnswerOn time
Oct 16, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanOKExplainedYes
Oct 7, 2026Auto loans & leasesManaging the loan or leaseProblem with the interest rateVAExplainedYes
Sep 25, 2026Auto loans & leasesManaging the loan or leaseProblem with the interest rateILExplainedYes
Sep 7, 2026Auto loans & leasesManaging the loan or leaseProblem with the interest rateDEExplainedYes
Aug 24, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanCOExplainedYes
Aug 13, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanGAExplainedYes
Aug 8, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanNYExplainedYes
Jul 23, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanWVExplainedYes
Jul 14, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanFLExplainedYes
Jul 5, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanARExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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