Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme
Case file

Auto loans & leases

Complaint 25735363 Carvana Group

Explained
Product
Vehicle loan or lease · Loan
Detail
Problem with additional products or services purchased with the loan
From
Colorado 80925
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Aug 24, 2026Complaint received
  2. Aug 24, 2026Sent to Carvana Group
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

Same problem with Carvana Group?

Tell people what happened to you and how it ended - it is the part the records leave out.

Share your experience See Carvana Group's record

More Carvana Group complaints about managing the loan or lease

ReceivedAboutIssueStateAnswerOn time
Oct 16, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanOKExplainedYes
Oct 7, 2026Auto loans & leasesManaging the loan or leaseProblem with the interest rateVAExplainedYes
Sep 25, 2026Auto loans & leasesManaging the loan or leaseProblem with the interest rateILExplainedYes
Sep 7, 2026Auto loans & leasesManaging the loan or leaseProblem with the interest rateDEExplainedYes
Aug 13, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanGAExplainedYes
Aug 8, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanNYExplainedYes
Jul 24, 2026Auto loans & leasesManaging the loan or leaseBilling problemNJExplainedYes
Jul 23, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanWVExplainedYes
Jul 14, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanFLExplainedYes
Jul 5, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanARExplainedYes

Discuss this complaint

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience