Case file
Mortgages
Complaint 25063499 Guidance Residential
Explained- Product
- Mortgage · Conventional home mortgage
- Detail
- Trying to communicate with the company to fix an issue while managing or servicing your loan
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Aug 7, 2026Complaint received
- Aug 7, 2026Sent to Guidance Residential
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Guidance Residential complaints about trouble during payment process
| Received | About | Issue | State | Answer | On time |
|---|
| Jan 22, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | TX | Explained | Yes |
| Jul 24, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | MD | Explained | Yes |
| May 28, 2024 | Mortgages | Trouble during payment processFees charged | CA | Money back | Yes |
| Oct 17, 2022 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Sep 17, 2020 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Mar 3, 2020 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Dec 6, 2017 | Mortgages | Trouble during payment process | IL | Explained | No |
| Jul 25, 2017 | Mortgages | Trouble during payment process | CA | Explained | Yes |
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