Case file
Mortgages
Complaint 2584521 Guidance Residential
Explained- Product
- Mortgage · Other type of mortgage
- Filed by
- Referral
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company believes the complaint is the result of a misunderstanding
- Jul 25, 2017Complaint received
- Jul 26, 2017Sent to Guidance Residential (1 day later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Guidance Residential complaints about trouble during payment process
| Received | About | Issue | State | Answer | On time |
|---|
| Aug 7, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | GA | Explained | Yes |
| Jan 22, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | TX | Explained | Yes |
| Jul 24, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | MD | Explained | Yes |
| May 28, 2024 | Mortgages | Trouble during payment processFees charged | CA | Money back | Yes |
| Oct 17, 2022 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Sep 17, 2020 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Mar 3, 2020 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Dec 6, 2017 | Mortgages | Trouble during payment process | IL | Explained | No |
Discuss this complaint
No comments yet. Start the conversation - questions are welcome too.