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Complaint log

Guidance Residential complaint log

The newest complaints about Guidance Residential, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 30, 2026MortgagesClosing on a mortgageChanges in loan terms during or after closingCAExplainedYes
Oct 22, 2026MortgagesProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportILExplainedYes
Oct 4, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsPAIn progressYes
Sep 20, 2026MortgagesClosing on a mortgageChanges in loan terms during or after closingVAExplainedYes
Aug 7, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanGAExplainedYes
Jan 22, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)TXExplainedYes
Jul 24, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceMDExplainedYes
Jun 22, 2024Credit reportingIncorrect information on your reportAccount status incorrectTXFixedYes
May 28, 2024MortgagesTrouble during payment processFees chargedCAMoney backYes
Mar 5, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingMIExplainedYes
Oct 17, 2022MortgagesTrouble during payment processNYExplainedYes
May 27, 2022MortgagesClosing on a mortgageCAExplainedYes
Feb 14, 2022MortgagesApplying for a mortgage or refinancing an existing mortgageCAExplainedYes
Feb 9, 2022MortgagesApplying for a mortgage or refinancing an existing mortgageTXExplainedYes
Mar 24, 2021MortgagesApplying for a mortgage or refinancing an existing mortgageCAExplainedYes
Mar 18, 2021MortgagesApplying for a mortgage or refinancing an existing mortgageMDExplainedYes
Feb 15, 2021MortgagesApplying for a mortgage or refinancing an existing mortgageCAExplainedYes
Feb 12, 2021Credit reportingIncorrect information on your reportAccount status incorrectWIExplainedYes
Jan 12, 2021MortgagesApplying for a mortgage or refinancing an existing mortgageVAMoney backYes
Sep 17, 2020MortgagesTrouble during payment processTXExplainedYes
Mar 3, 2020MortgagesTrouble during payment processFLExplainedYes
Aug 13, 2019MortgagesApplying for a mortgage or refinancing an existing mortgageNJExplainedYes
Dec 6, 2017MortgagesTrouble during payment processILExplainedNo
Jul 25, 2017MortgagesTrouble during payment processCAExplainedYes
Mar 24, 2016MortgagesLoan servicing, payments, escrow accountNJExplainedYes
Feb 3, 2016MortgagesSettlement process and costsGAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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