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Case file

Mortgages

Complaint 9114069 Guidance Residential

Money back
Product
Mortgage · Conventional home mortgage
Detail
Fees charged
From
California 93619
Filed by
Web
Company's answer
Closed with monetary relief
On time
Yes, within 15 days
  1. May 28, 2024Complaint received
  2. May 28, 2024Sent to Guidance Residential
  3. AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

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More Guidance Residential complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Aug 7, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanGAExplainedYes
Jan 22, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)TXExplainedYes
Jul 24, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceMDExplainedYes
Oct 17, 2022MortgagesTrouble during payment processNYExplainedYes
Sep 17, 2020MortgagesTrouble during payment processTXExplainedYes
Mar 3, 2020MortgagesTrouble during payment processFLExplainedYes
Dec 6, 2017MortgagesTrouble during payment processILExplainedNo
Jul 25, 2017MortgagesTrouble during payment processCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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