Mortgage company · complaint record
Guidance Residential complaints
Filed under GUIDANCE RESIDENTIAL, LLC
Consumers have filed 26 complaints about Guidance Residential since 2016, 6 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 26
- Last 12 months
- 6
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 2
- Rank
- #175 of 595
Since February 2016
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 30, 2026
Most complained-about mortgage lenders & servicers
Guidance Residential complaints by month
The busiest month was October 2026 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Guidance Residential answered all time
- Closed with monetary relief27.7%
- Closed with non-monetary relief13.8%
- Closed with explanation2284.6%
- In progress13.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Guidance Residential complaints are about
Top Guidance Residential problems
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 1
- Trying to communicate with the company to fix an issue while managing or servicing your loan 1
- Fees charged 1
- Private mortgage insurance (PMI) 1
Where Guidance Residential complaints come from
Most complaints: California (7), Texas (4), Virginia (2), Georgia (2), Illinois (2).
Guidance Residential compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Guidance ResidentialMortgages | - | 6 | - |
Compare side by side: Guidance Residential vs Midwest Loan Services · Guidance Residential vs Truhome Solutions · Guidance Residential vs NEXA Mortgage · Guidance Residential vs Hilltop
What people say about Guidance Residential
All experiencesNo experiences with Guidance Residential yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Guidance Residential complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 30, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Oct 22, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Oct 4, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | In progress |
| Sep 20, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Aug 7, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jan 22, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Jul 24, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jun 22, 2024 | Credit reporting | Incorrect information on your reportAccount status incorrect | Fixed |
| May 28, 2024 | Mortgages | Trouble during payment processFees charged | Money back |
| Mar 5, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Oct 17, 2022 | Mortgages | Trouble during payment process | Explained |
| May 27, 2022 | Mortgages | Closing on a mortgage | Explained |
Questions about Guidance Residential
How many complaints does Guidance Residential have?
Guidance Residential has 26 complaints on record since February 2016, including 6 in the last 12 months and 2 in the last 30 days. That makes it number 1,757 of every company by complaints this year.
Does Guidance Residential respond to complaints?
Yes. Guidance Residential answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Guidance Residential?
The most common problems are trouble during payment process (9), closing on a mortgage (3), applying for a mortgage or refinancing an existing mortgage (9).
Is Guidance Residential legit?
Guidance Residential is a real company with a public complaint record: consumers have complained about it 26 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Guidance Residential legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Guidance Residential?
Complain to Guidance Residential in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Guidance Residential complaints come from?
Most come from California (7), Texas (4), Virginia (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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