Case file
Mortgages
Complaint 3552166 Guidance Residential
Explained- Product
- Mortgage · Conventional home mortgage
- Filed by
- Web · Older American
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company believes the complaint is the result of a misunderstanding
- Mar 3, 2020Complaint received
- Mar 5, 2020Sent to Guidance Residential (2 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Guidance Residential complaints about trouble during payment process
| Received | About | Issue | State | Answer | On time |
|---|
| Aug 7, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | GA | Explained | Yes |
| Jan 22, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | TX | Explained | Yes |
| Jul 24, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | MD | Explained | Yes |
| May 28, 2024 | Mortgages | Trouble during payment processFees charged | CA | Money back | Yes |
| Oct 17, 2022 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Sep 17, 2020 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Dec 6, 2017 | Mortgages | Trouble during payment process | IL | Explained | No |
| Jul 25, 2017 | Mortgages | Trouble during payment process | CA | Explained | Yes |
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