Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme
Case file

Auto loans & leases

Complaint 25284426 U.S. Bank

Explained
Company
U.S. Bank
Product
Vehicle loan or lease · Lease
Detail
Excess mileage, damage, or wear fees, or other problem after the lease is finished
From
Virginia 20171
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Aug 12, 2026Complaint received
  2. Aug 13, 2026Sent to U.S. Bank (1 day later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

Same problem with U.S. Bank?

Tell people what happened to you and how it ended - it is the part the records leave out.

Share your experience See U.S. Bank's record

More U.S. Bank complaints about problems at the end of the loan or lease

ReceivedAboutIssueStateAnswerOn time
Nov 13, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offGAExplainedYes
Oct 21, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem with paying off the loanMIExplainedYes
Oct 19, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offTXFixedYes
Oct 13, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offILFixedYes
Oct 8, 2026Auto loans & leasesProblems at the end of the loan or leaseTermination fees or other problem when ending the lease earlyRIMoney backYes
Oct 4, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offTNFixedYes
Oct 2, 2026Auto loans & leasesProblems at the end of the loan or leaseTermination fees or other problem when ending the lease earlyCAExplainedYes
Sep 25, 2026Auto loans & leasesProblems at the end of the loan or leaseTermination fees or other problem when ending the lease earlyVAExplainedYes
Sep 12, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem when attempting to purchase vehicle at the end of the leaseCAExplainedYes
Sep 10, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offCAExplainedYes

Discuss this complaint

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience