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Case file

Prepaid & gift cards

Complaint 25917515 American Express

Money back
Product
Prepaid card · General-purpose prepaid card
Detail
Trouble closing card
From
Illinois 61401
Filed by
Phone
Company's answer
Closed with monetary relief
On time
Yes, within 15 days
  1. Aug 27, 2026Complaint received
  2. Aug 27, 2026Sent to American Express
  3. AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

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More American Express complaints about problem getting a card or closing an account

ReceivedAboutIssueStateAnswerOn time
Oct 23, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardCAMoney backYes
Oct 22, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardNCMoney backYes
Sep 28, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardNVMoney backYes
Sep 22, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardFLExplainedYes
Sep 22, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardOHExplainedYes
Sep 15, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardILExplainedYes
Sep 14, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardILExplainedYes
Sep 11, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardMIFixedYes
Sep 7, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardFLFixedYes
Sep 4, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardAZFixedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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