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Prepaid & gift cards

Complaint 27905636 American Express

Explained
Product
Prepaid card · General-purpose prepaid card
Detail
Trouble closing card
From
Ohio 45013
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Sep 22, 2026Complaint received
  2. Sep 22, 2026Sent to American Express
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More American Express complaints about problem getting a card or closing an account

ReceivedAboutIssueStateAnswerOn time
Oct 23, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardCAMoney backYes
Oct 22, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardNCMoney backYes
Sep 28, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardNVMoney backYes
Sep 22, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardFLExplainedYes
Sep 15, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardILExplainedYes
Sep 14, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardILExplainedYes
Sep 11, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardMIFixedYes
Sep 7, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardFLFixedYes
Sep 4, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardAZFixedYes
Aug 27, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardILMoney backYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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