Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme
Case file

Prepaid & gift cards

Complaint 30816465 American Express

Money back
Product
Prepaid card · General-purpose prepaid card
Detail
Trouble getting a working replacement card
From
California 92694
Filed by
Web
Company's answer
Closed with monetary relief
On time
Yes, within 15 days
  1. Oct 23, 2026Complaint received
  2. Oct 23, 2026Sent to American Express
  3. AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

Same problem with American Express?

Tell people what happened to you and how it ended - it is the part the records leave out.

Share your experience See American Express's record

More American Express complaints about problem getting a card or closing an account

ReceivedAboutIssueStateAnswerOn time
Oct 22, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardNCMoney backYes
Sep 28, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardNVMoney backYes
Sep 22, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardFLExplainedYes
Sep 22, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardOHExplainedYes
Sep 15, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardILExplainedYes
Sep 14, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardILExplainedYes
Sep 11, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardMIFixedYes
Sep 7, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardFLFixedYes
Sep 4, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardAZFixedYes
Aug 27, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardILMoney backYes

Discuss this complaint

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience