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Case file

Prepaid & gift cards

Complaint 26712917 American Express

Fixed
Product
Prepaid card · General-purpose prepaid card
Detail
Trouble getting a working replacement card
From
Florida 33326
Filed by
Web
Company's answer
Closed with non-monetary relief
On time
Yes, within 15 days
  1. Sep 7, 2026Complaint received
  2. Sep 7, 2026Sent to American Express
  3. AnsweredClosed with non-monetary relief

Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.

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More American Express complaints about problem getting a card or closing an account

ReceivedAboutIssueStateAnswerOn time
Oct 23, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardCAMoney backYes
Oct 22, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardNCMoney backYes
Sep 28, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardNVMoney backYes
Sep 22, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardFLExplainedYes
Sep 22, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardOHExplainedYes
Sep 15, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardILExplainedYes
Sep 14, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardILExplainedYes
Sep 11, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardMIFixedYes
Sep 4, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardAZFixedYes
Aug 27, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardILMoney backYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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