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Credit cards

Complaint 2656272 SunTrust

Explained
Company
SunTrust
Product
Credit card or prepaid card · General-purpose credit card or charge card
Detail
Confusing or misleading advertising about the credit card
From
Florida 34608
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Aug 30, 2017Complaint received
  2. Aug 31, 2017Sent to SunTrust (1 day later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More SunTrust complaints about advertising and marketing, including promotional offers

ReceivedAboutIssueStateAnswerOn time
Jul 7, 2019Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsFLExplainedYes
Dec 29, 2018Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsFLMoney backYes
Oct 9, 2018Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardNCFixedYes
Apr 18, 2018Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardFLExplainedYes
Nov 29, 2017Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardNCExplainedYes
Oct 24, 2017Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardMDMoney backYes
Oct 6, 2017Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsFLExplainedYes

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