Case file
Credit cards
Complaint 2741023 SunTrust
Explained- Product
- Credit card or prepaid card · General-purpose credit card or charge card
- Detail
- Confusing or misleading advertising about the credit card
- Filed by
- Web · Servicemember
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Nov 29, 2017Complaint received
- Nov 29, 2017Sent to SunTrust
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More SunTrust complaints about advertising and marketing, including promotional offers
| Received | About | Issue | State | Answer | On time |
|---|
| Jul 7, 2019 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | FL | Explained | Yes |
| Dec 29, 2018 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | FL | Money back | Yes |
| Oct 9, 2018 | Credit cards | Advertising and marketing, including promotional offersConfusing or misleading advertising about the credit card | NC | Fixed | Yes |
| Apr 18, 2018 | Credit cards | Advertising and marketing, including promotional offersConfusing or misleading advertising about the credit card | FL | Explained | Yes |
| Oct 24, 2017 | Credit cards | Advertising and marketing, including promotional offersConfusing or misleading advertising about the credit card | MD | Money back | Yes |
| Oct 6, 2017 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | FL | Explained | Yes |
| Aug 30, 2017 | Credit cards | Advertising and marketing, including promotional offersConfusing or misleading advertising about the credit card | FL | Explained | Yes |
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