Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme
Case file

Credit cards

Complaint 3112653 SunTrust

Money back
Company
SunTrust
Product
Credit card or prepaid card · General-purpose credit card or charge card
Detail
Didn't receive advertised or promotional terms
From
Florida 34787
Filed by
Web
Company's answer
Closed with monetary relief
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Dec 29, 2018Complaint received
  2. Dec 29, 2018Sent to SunTrust
  3. AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

Same problem with SunTrust?

Tell people what happened to you and how it ended - it is the part the records leave out.

Share your experience See SunTrust's record

More SunTrust complaints about advertising and marketing, including promotional offers

ReceivedAboutIssueStateAnswerOn time
Jul 7, 2019Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsFLExplainedYes
Oct 9, 2018Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardNCFixedYes
Apr 18, 2018Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardFLExplainedYes
Nov 29, 2017Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardNCExplainedYes
Oct 24, 2017Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardMDMoney backYes
Oct 6, 2017Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsFLExplainedYes
Aug 30, 2017Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardFLExplainedYes

Discuss this complaint

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience