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Credit cards

Complaint 2710928 SunTrust

Money back
Company
SunTrust
Product
Credit card or prepaid card · General-purpose credit card or charge card
Detail
Confusing or misleading advertising about the credit card
From
Maryland 20910
Filed by
Web · Servicemember · Older American
Company's answer
Closed with monetary relief
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Oct 24, 2017Complaint received
  2. Oct 24, 2017Sent to SunTrust
  3. AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

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More SunTrust complaints about advertising and marketing, including promotional offers

ReceivedAboutIssueStateAnswerOn time
Jul 7, 2019Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsFLExplainedYes
Dec 29, 2018Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsFLMoney backYes
Oct 9, 2018Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardNCFixedYes
Apr 18, 2018Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardFLExplainedYes
Nov 29, 2017Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardNCExplainedYes
Oct 6, 2017Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsFLExplainedYes
Aug 30, 2017Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardFLExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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