Case file
Mortgages
Complaint 27003911 KeyBank
Explained- Product
- Mortgage · Conventional home mortgage
- Detail
- Trying to communicate with the company to fix an issue with the application process
- Filed by
- Web · Older American
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Sep 11, 2026Complaint received
- Sep 11, 2026Sent to KeyBank
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More KeyBank complaints about applying for a mortgage or refinancing an existing mortgage
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 28, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | MA | In progress | Yes |
| Oct 15, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | MA | In progress | Yes |
| Oct 3, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | NY | Explained | Yes |
| Sep 26, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | OH | Explained | Yes |
| Aug 24, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | NY | Explained | Yes |
| Aug 13, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | OH | Explained | Yes |
| Jul 20, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | OH | Explained | Yes |
| Jun 25, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | CT | Explained | Yes |
| Jun 18, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | NY | Money back | Yes |
| May 10, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | NY | Explained | Yes |
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