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Mortgages

Complaint 29980585 KeyBank

Explained
Company
KeyBank
Product
Mortgage · Home equity loan or line of credit (HELOC)
Detail
Delays in the application process
From
New York 14086
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Oct 3, 2026Complaint received
  2. Oct 14, 2026Sent to KeyBank (11 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More KeyBank complaints about applying for a mortgage or refinancing an existing mortgage

ReceivedAboutIssueStateAnswerOn time
Oct 28, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processMAIn progressYes
Oct 15, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processMAIn progressYes
Sep 26, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processOHExplainedYes
Sep 11, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processOHExplainedYes
Aug 24, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processNYExplainedYes
Aug 13, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingOHExplainedYes
Jul 20, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processOHExplainedYes
Jun 25, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processCTExplainedYes
Jun 18, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processNYMoney backYes
May 10, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processNYExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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