Case file
Mortgages
Complaint 31285748 KeyBank
In progress- Product
- Mortgage · Home equity loan or line of credit (HELOC)
- Detail
- Changes in loan terms during the application process
- Filed by
- Web
- Company's answer
- In progress
- On time
- Yes, within 15 days
- Oct 28, 2026Complaint received
- Oct 29, 2026Sent to KeyBank (1 day later)
- WaitingIn progress
In progress: the company has not given its final answer yet. Most answer within 15 days; some take up to 60. The consumer's own description is not published with this record.
More KeyBank complaints about applying for a mortgage or refinancing an existing mortgage
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 15, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | MA | In progress | Yes |
| Oct 3, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | NY | Explained | Yes |
| Sep 26, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | OH | Explained | Yes |
| Sep 11, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | OH | Explained | Yes |
| Aug 24, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | NY | Explained | Yes |
| Aug 13, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | OH | Explained | Yes |
| Jul 20, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | OH | Explained | Yes |
| Jun 25, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | CT | Explained | Yes |
| Jun 18, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | NY | Money back | Yes |
| May 10, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | NY | Explained | Yes |
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